Difference between revisions of "Display device not supported"

From User Manual :: Screenbits
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(→‎Windows Settings)
(→‎Resolution)
 
(10 intermediate revisions by the same user not shown)
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To work around this issue, run the application on the integrated GPU instead of on the discrete GPU on a Microsoft Hybrid system, as described below. If you are already running on the integrated GPU, run the application on the discrete GPU instead.
 
To work around this issue, run the application on the integrated GPU instead of on the discrete GPU on a Microsoft Hybrid system, as described below. If you are already running on the integrated GPU, run the application on the discrete GPU instead.
  
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'''Note:''' Before configuring the display, make sure you have installed latest display drivers on your device.
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'''Note:''' Before configuring the display, make sure Windows is up to date and you have installed latest display drivers on your device.
  
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=== Windows Settings ===
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=== Microsoft Store version ===
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To change the GPU for Screenbits from Windows settings:
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To change the GPU for the universal version of Screenbits:
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#Click '''Settings''' from '''Start menu''' open ''Settings app''.
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#Right click on desktop then choose '''Display Settings''' to open ''Display settings''.
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#Click '''System''' to open ''System settings''.
 
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#Click '''Display''' to open ''Display settings''.
 
 
#Scroll down to find '''Graphics Settings''' link, click on it to open ''Graphics settings''.
 
#Scroll down to find '''Graphics Settings''' link, click on it to open ''Graphics settings''.
 
#Choose '''Universal app''' from the selector under '''Choose an app to set preference'''.
 
#Choose '''Universal app''' from the selector under '''Choose an app to set preference'''.
 
#Select '''Screenbits - Screen Recorder''' from the selector below it.
 
#Select '''Screenbits - Screen Recorder''' from the selector below it.
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#Click '''Add'' to add ''Screenbits - Screen Recorder'' to the list.
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#Click '''Add''' to add ''Screenbits - Screen Recorder'' to the list.
 
#Click '''Screenbits - Screen Recorder''' from the list then click '''Options'''.
 
#Click '''Screenbits - Screen Recorder''' from the list then click '''Options'''.
 
#Choose '''High Performance''' or '''Power saving''' then click '''Save'''.
 
#Choose '''High Performance''' or '''Power saving''' then click '''Save'''.
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'''Note:'''
 
'''Note:'''
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If the problem persists, follow the steps above but choose other options '''Power Saving/High Performance''' in step 9.
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If the problem persists, follow the steps above but choose the other option ('''Power Saving''' or '''High Performance''') in step 7.
  
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=== Steam version ===
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To change the GPU for the Steam version of Screenbits:
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#Right click on desktop then choose '''Display Settings''' to open ''Display settings''.
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#Scroll down to find '''Graphics Settings''' link, click on it to open ''Graphics settings''.
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#Choose '''Classic app''' from the selector under '''Choose an app to set preference'''.
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#Click '''Browse''' to select the executable file of Screenbits on from "C:\Program Files (x86)\Steam\steamapps\Common\Screenbits\Screenbits.exe";
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#Click '''Screenbits - Screen Recorder''' from the list then click '''Options'''.
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#Choose '''High Performance''' or '''Power saving''' then click '''Save'''.
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#Close ''Screenbits'' then open it again and try to start recording.
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#If the problem persists, repeat the steps above but choose the other option ('''Power Saving''' or '''High Performance''') in step 6.
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[[File:Graphics-settings.png|frame|left|Display Settings]]
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<br clear=all>
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[[File:Graphics-settings-2.png|frame|left|Graphics Settings]]
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<br clear=all>
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[[File:Graphics-settings-3.png|frame|left|Performance Preference]]
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<br clear=all>
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 +
<!--
 
=== NVIDIA Control Panel ===
 
=== NVIDIA Control Panel ===
 
To select Integrated GPU for Screenbits from NVIDIA Control Panel:
 
To select Integrated GPU for Screenbits from NVIDIA Control Panel:
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#Click '''Apply''' to apply the changes.
 
#Click '''Apply''' to apply the changes.
  
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<!--
 
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[[File:Nvidia-manage-3d-settings.png|frame|left|Figure 1: Manage 3D Settings - NVIDIA Control Panel]]
 
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<br clear=all>
 
−
-->
 
  
 
=== AMD Catalyst Control Center ===
 
=== AMD Catalyst Control Center ===
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#Under the ''Recent Applications'' list, click ''Not Assigned'' button in front of ''Screenbits'', then select '''Power Saving'''.
 
#Under the ''Recent Applications'' list, click ''Not Assigned'' button in front of ''Screenbits'', then select '''Power Saving'''.
 
#Click '''Apply''' to apply the changes.
 
#Click '''Apply''' to apply the changes.
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 +
-->

Latest revision as of 21:42, 26 April 2019

Problem

When the app starts recording the following error message is displayed:

The specified device interface or feature level is not supported on this system.

If your device supports multiple display processors, run the application on the integrated GPU instead of on the discrete GPU.

This issue occurs because the app does not support being run against the discrete GPU on a Microsoft Hybrid system.

Resolution

To work around this issue, run the application on the integrated GPU instead of on the discrete GPU on a Microsoft Hybrid system, as described below. If you are already running on the integrated GPU, run the application on the discrete GPU instead.

Note: Before configuring the display, make sure Windows is up to date and you have installed latest display drivers on your device.

Microsoft Store version

To change the GPU for the universal version of Screenbits:

  1. Right click on desktop then choose Display Settings to open Display settings.
  2. Scroll down to find Graphics Settings link, click on it to open Graphics settings.
  3. Choose Universal app from the selector under Choose an app to set preference.
  4. Select Screenbits - Screen Recorder from the selector below it.
  5. Click Add to add Screenbits - Screen Recorder to the list.
  6. Click Screenbits - Screen Recorder from the list then click Options.
  7. Choose High Performance or Power saving then click Save.
  8. Close Screenbits then open it again and try to start recording.

Note: If the problem persists, follow the steps above but choose the other option (Power Saving or High Performance) in step 7.

Steam version

To change the GPU for the Steam version of Screenbits:

  1. Right click on desktop then choose Display Settings to open Display settings.
  2. Scroll down to find Graphics Settings link, click on it to open Graphics settings.
  3. Choose Classic app from the selector under Choose an app to set preference.
  4. Click Browse to select the executable file of Screenbits on from "C:\Program Files (x86)\Steam\steamapps\Common\Screenbits\Screenbits.exe";
  5. Click Screenbits - Screen Recorder from the list then click Options.
  6. Choose High Performance or Power saving then click Save.
  7. Close Screenbits then open it again and try to start recording.
  8. If the problem persists, repeat the steps above but choose the other option (Power Saving or High Performance) in step 6.


Display Settings


Graphics Settings


Performance Preference



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